Operations Our telephone operators are your first port of call when ordering a taxi.  We have 17 answering stations equipped with the latest in call-taking technology.  Caller identification software means we can save pick-up address details with incoming phone numbers, and use this information to deal with calls as quickly as possible*. On many occasions, callers have put the phone down and then within a minute there’s a driver at their door, despite them having been quoted "15 minutes or sooner if we can".  It is Taxifast policy to always advise callers of the likely time the taxi will pick up, since in busy periods this is essential, and forms the basis of a reliable taxi service.  However, occasionally we’ll get a car to you even quicker than we quoted. The reason for this is that sometimes a taxi journey will terminate early or be cancelled, and when this happens your car will arrive before the expected arrival time.  This is why our telephone operators will always state "or sooner if we can".  The time we quote is simply the computer's best estimate for how long it will take your cab to arrive. * Address information is not accessible by office staff.  It is kept fully confidentially, and only used by Taxifast computers for despatch.